Lan (Senior Director of People Development)
“I had the pleasure of working with Phil over a decade ago when we were helping build a sales center for a startup. He flew out to the Philippines to support the launch—sharing best practices, coaching, and helping shape the team culture.
One moment that really stuck with me was during a brainstorming session on how to design sales training for new hires. Phil walked in, sat down quietly, listened, and started asking thoughtful questions. He didn’t jump in with solutions right away—he really took the time to understand where we were coming from. Once he had the full picture, he got up, grabbed a marker, and gave us a crash course on a sales technique that ended up becoming a key part of the training.
We started as just a small team in a half-built office, and by the time we moved on, the site had grown to over 1,500 employees—and it’s still running strong today with multiple clients. I'm proud of what we built, and Phil played a big part in that journey.”
Scott (Trainer & Assessor)
“Working with Philip Briggs has been one of the highlights of my career in the L&D and VET sector.
Not only did he set the highest standards for professionalism and integrity, I feel very privileged to regard Philip as a professional mentor. I couldn’t quantify the ways in which the principles and lessons I have gleaned from Philip’s leadership have paid strong dividends in my progression and development as a trainer and assessor.
Philip and I have worked on a number of projects, often launching and piloting programs in high pressure environments frequently in flux. I could always count on his Philip’s composed and dedicated management techniques to steer us to high quality outcomes.
Philip has a great eye for recognising potential in people and knack for bringing out their best. He is a diligent supervisor, seemingly endlessly available, compassionate and adaptable, working with those around him to solve issues and deliver the best outcomes possible”.
James (Customer Experience & Sales Manager)
”In 2014, I landed a position at an Australian telco BPO. That was the moment when people started to notice my outbound sales team leadership potential. Phil Briggs is one of the people who believed in me the most. He helped shape and develop my skills through hands on, engaging training.
Training with him was never stressful or too technical, rather it always felt like learning while having fun. He knew how to add just the right tone of fun and keep things serious at the same time.
Be it training or operations floors, Phil would constantly do role plays and check-ins so that everyone on the team was aligned with the objectives, which, in this case, was becoming great leaders.
I would recommend Phil without a second thought. He would easily take constructive feedback, which is amazing given his experience and seniority. That is true mark of a great leader.”
Jared (Customer Experience Manager)
Phil’s leadership coaching and development programs were a game-changer in my journey as an emerging leader. He provided practical tools I could apply immediately—like structured approaches to difficult conversations, frameworks for strategic thinking, and techniques for leading high-performing teams.
His coaching helped me better understand my leadership style, identify areas for growth, and approach challenges with clarity and confidence. Phil’s real-world insights and ability to make complex ideas simple made a lasting impact, and I continue to use what I learned to this day.
Vladan (Learning & Development Specialist)
“Phil was always incredibly easy to work with, genuine, supportive, and someone who really took the time to listen. He had a great eye for picking out meaningful project opportunities that helped me build my instructional design experience. I really appreciated his calm, down-to-earth style and thoughtful guidance.”
Afsana (Trainer & Assessor)
“Working with Phil was truly a valuable experience. He led with clarity, empathy and a strong focus on both personal and professional growth. I always felt supported under his guidance. Phil’s leadership style inspires confidence and motivates people to perform at their best and I am grateful to have the opportunity to have worked with him.”
